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Refund Policy

This policy explains cancelling and refunds for Project3000 packages. It's part of our Terms of Use.

Effective:

The short version

  • Cancel anytime. Your app stays live until the end of the month you've paid for.
  • No refunds, including for part of a month, except where the law requires one.
  • Payments are handled by Paddle, our reseller and merchant of record.

Full Refund Policy

Cancelling and downgrading

You can remove an app's slot or cancel your plan at any time from Your plan in your dashboard. The change takes effect at the end of the current billing period. Until then your app stays live, and you aren't charged again after that.

Refunds

Payments for Project3000 packages are not refundable, including for part of a month or for a period in which you didn't use the Service, except where the law requires a refund. Where the consumer protection law that applies to you gives you a right to cancel and get your money back (for example, under the Israeli Consumer Protection Law, 1981, or the consumer law of your country), we honour that right.

Charged by mistake

If you were charged twice for the same thing, or charged after you cancelled, tell us and we'll have it refunded in full.

How to ask

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and it handles refunds. To ask for one, reply to your Paddle receipt email or visit paddle.net, or contact us at [email protected] and we'll help.